Processing of your personal data
Pihlajalinna Group values the privacy of its customers, patients, partners and employees. We exercise particular care in processing your personal data.
View your patient data online
Our MyPihlajalinna service provides you with a wide range of information regarding your health. The service displays your information and service history and enables you to modify your consent settings related to data protection. You can effortlessly view your prescriptions and test results. We are constantly developing the service.
In MyPihlajalinna, you can view your health data created in Pihlajalinna’s services. MyPihlajalinna is not designed for providing treatment recommendations but for displaying statements on issued treatment, prescribed medication and sick leaves. The service does not contain all the information stored in the customer and patient register.
You can also view your health data in the Pihlajalinna Terveyssovellus App.
Did you know that you can also view your medical records on MyKanta?
Pihlajalinna is connected to the Patient Data Repository, a section of the Finnish National Archive of Health Information (Kanta). As a rule, Pihlajalinna records key medical record entries and laboratory responses in the archive. You can access your medical record entries via MyKanta and print them out for your own use.
Do you need your information for an appointment at another healthcare institution?
In MyKanta, you can manage your consents for using your data stored in the Patient Data Repository for your treatment between different healthcare providers. With your consent, the professionals participating in your care can view your information if the healthcare provider has access to the Patient Data Repository. Giving your consent is the easiest way to make your medical record entries submitted at Pihlajalinna available to other professionals participating in your care. If you do not wish to give your consent, you can also print out your information from MyKanta and bring it to your appointment.
Requests
If you were unable to find the patient data you were looking for in MyPihlajalinna or MyKanta or you have some other request concerning your personal data, see the instructions for submitting requests below. According to data protection legislation, you have the right to ask for a copy of your personal data. In certain situations, you also have the right to ask for the rectification or erasure of some data. Please note, however, that if your data is considered patient data, all the Finnish healthcare facilities are bound by law to retain patient data. In terms of patient data, you also have the right to request access to log information, identifying anyone who has viewed your patient data. Fill in the form, print it out and personally bring it to the customer service desk at a Pihlajalinna clinic. The form is also available at our clinics.
To ensure that your personal data does not end up in the wrong hands and that your personal data is not processed or altered on incorrect grounds, you are required to prove your identity by presenting a photo ID when submitting your request.
In data access requests, the data is delivered to you in the manner agreed upon when submitting the request: via an encrypted e-mail, letter or paper printout at the clinic. If you choose to pick up the data at a clinic, our customer service will inform you when the data is ready to be picked up at a Pihlajalinna clinic. A photo ID is required when picking up the data.
In the form, please specify the personal data file of Pihlajalinna Group to which your request refers to ensure we are processing the correct information. For assistance, please visit the Privacy statements page.
Request to access register data: Use the form to request a copy of your personal data.
Rectification request: Use the form to request rectification of your personal data.
Other requests: Use the form to, for example, prohibit direct marketing.
Request to access log data: Use the form to view the log data of the individuals who have accessed your patient data in the past two years.
Request for clarification of the processing of patient information: Use the form to request an investigation concerning suspected misuse of patient data.
Summary of Personal Data Processing in Digital Services
The digital services process the identification and transaction data of individual customers. This includes your name, personal identity code or other unique identifier, contact details, and data related to your use of the service. Health-related data may also be processed when this is necessary to provide the services to you.
Personal data is used to manage the customer relationship, provide the service, enable transactions, and meet our statutory obligations. The processing is based on law, the treatment relationship, or another applicable legal basis.
Personal data is kept only as long as needed for its purpose and in line with the retention periods required by law. Processing and use of the data are limited so that only the data necessary for the service is used.
For more detailed information on how we process personal data, see the privacy statement for the patient register and the Processing of your personal data page.
Read also
Learn more about Pihlajalinna Group’s data protection and information security policy.