Contact information for corporate customers and partners

Pihlajalinna only accepts electronic invoices. Our electronic invoice operator is Basware Oyj (intermediator ID BAWCFI22). The company-specific EDI identifiers and operator information can be found from the invoicing addresses. See details: Invoicing addresses

Payment term for invoices

The invoice’s term of payment must be at least 30 days net. The term of payment starts only after the invoice has been delivered in the right form to our purchase ledger.

Required invoice information

Required information for the processing of your invoice:

• name of client

• cost centre

• delivery address.

In contract-based recurring invoicing, the contract number must be included in the invoice. Purchase-order-based invoices must include the purchase order number. No more than one purchase order should be included in an invoice. The right fields in the TEAPPS standard are:

• Cost centre <ORDER_REFERENCE></ORDER_REFERENCE>

• Contract number <CONTRACT_NUMBER></CONTRACT_NUMBER>

• Purchase order number <ORDER_NUMBER></ORDER_NUMBER>

Our systems do not record invoices with insufficient information.

Invoices must not include any personal data from which customers could be identified (GDPR). Invoice appendices containing personal data shall be sent to the right email address according to separately issued instructions. Our systems do not record invoices or appendices containing personal data.

Invoicer portal

If you are not able handle invoicing electronically, invoices addressed to our group companies must be sent through the Basware portal. You can request a link to the Basware Portal by emailing [email protected] The portal can be used free of charge, and it enables sending invoices to our Group companies in electronic form. The name of the orderer, cost centre, and delivery address must in that case be entered into the invoice-row-specific message field. Please note that you must have a business ID in order to use the portal. Basware’s technical customer support answers questions concerning the invoicer portal.

Questions about invoicing addresses

Purchase ledger, Pihlajalinna Group, [email protected]

Questions about Basware Portal

• Basware Knowledge Base

• Basware Customer Service Portal

Occupational health sales

Our occupational health sales team takes care of new clients.

See details: Contact information for occupational health sales

Occupational healthcare services

Existing customers can contact their occupational health nurse or the local occupational health service manager. See details: Contact information for occupational healthcare services

Media contacts

Email: [email protected] Sanna Lahtonen, Communications Manager 050 576 1609, [email protected]

Hanna Viskari, Communications Manager 040 837 8403, [email protected] Tuula Lehto, Executive Vice President, Communications, Marketing and Sustainability 040 588 5343, [email protected]

Image and material requests

Email: [email protected]

Contact information for marketing

We do not disclose contact details for marketing. You'll find contact details for marketing here: Marketing, advertising and partnerships.

Pihlajalinna Group's contact information

You will find Pihlajalinna Group's contact information here: Pihlajalinna Group’s contact information

Customer service

Our national customer service telephone number is +358 10 312 010 (call charge mcf/lcf). Our customer service is available 24 hours every day.

Material for download

Read more: Downloads

Marketing and advertising

Questions and requests related to marketing and advertising can be sent to [email protected]

Sports partnerships

For sports partnerships, please contact: [email protected]